Description
- Follow me feature,dehumidifying operation,auto mode,lover position memory, and sleep mode
- Easy DIY installation: pre-charged R-410A quick connect line doesn’t require special tools, equipment, or training
- Gold fin condenser: corrosion resistant – live on the coast don’t worry, our condenser is built to resist long term corrosion
- DC inverter and variable speed compressor technology minimizes operating costs
- SmartHVAC app: wifi control – compatible with amazon Alexa and Google assistant – you can control your DIY anywhere with your apple or android smart device and an Internet connection
Dee –
I was hot…now I am Mr cool. Can’t wait for winter I sure I will be Mr warm.
Tiffany Lee –
Overall, the installation of the system itself and the line sets was easy and definitely DIYable. Here are the problems I had:
1. They chose to use a 3.5″ tube that goes through the wall. 3.5″ hole saw is not a common size, so I had to buy it from the store as an added purchase. I already have 2 hole saw sets and neither has 3.5″
2. The manual leaves out all steps related to the electrical work required for installation. They do this because they don’t want to be held liable. But heres my problem with that: this is not a DIY system if I have to hire someone to install any part of it. Also by leaving out the correct information, and printing the wrong amperage information in the manual, you are increasing the chances of someone doing things incorrectly to avoid hiring a licensed electrician.
3. The line extension sets and other parts are NOT sold by Amazon or MrCool. You have to find a local retailer that will sell you the parts. The prices are absurd ($350 for a brass coupler piece?) and I am unable to find any retailers near me that will sell me the line extensions. So as of right now, I have 2 of 3 line sets connected and the 3rd one is hanging in the way of my walkway, getting damaged and moved constantly, because I have no way to get an extension line set to finish the installation.
Edit: I was able to find a vendor that sold the line set extension. It is very difficult to get the electrical metal grommet out, and during this process the air handler door suddenly fell off and slammed me in the nose.
THERE IS NO PROCESS TO GET HELP FROM MRCOOL – THERE IS NO WAY TO GET AN RMA THROUGH AMAZON. Do not buy this
Cav –
UPDATE:
Mr. Cool’s technician helped me through e-mail until it is now working. I added stars for that but refuse to go above 3 stars due to the problems mentioned in the original review, and, most importantly, the reason I had to call for a technician to begin with. The instructions clearly state to tighten until snug and NOT to overtighten. Well, here I am getting told via e-mail to tighten “until no threads are showing”. I had to cut through the sticky tar stuff to get to the connections and tighten them past the point the instructions so clearly said to stop at. I heard a hiss when I did, assumedly where the connection was breached allowing for the flow of coolant. It now works without issue.
However, the instructions are also incorrect in the specs and use of the remote. They state the units go to 46 degrees low and I don’t remember the high and to do certain things with the remote (yes, I was reading the correct remote section in the instructions). The lowest temp is 62 (not that I want it to be 46, but still) and the “fast cool” and other fancy options are not available on the remotes. In fact, if you try said fancy options, undesired things occur. In other words, other than the choice of shipping company issue, all of this could have been avoided if the instructions were correct.
ORIGINAL REVIEW:
I don’t normally pay attention to shipping complaints, but that is where my problems started. They used a secondary shipper who used a tertiary shipper. I was told it would arrive on a Friday and that Friday morning I could call to see what time of day it would arrive. I called. They had delivered it to the tertiary shipper who would call and make an appointment for it to be delivered…the next Thursday. I had taken off work just to be home to get this thing installed as I had to AC (it had gone out) and it was going to be 111 the next day. The tertiary shipper was 2 hours away and allowed me to pick it up. I did so.
It took the rest of the day to install the units and the next whole day to install the compressor, etc. It turned on and ran very quietly. Due to it being 94 or higher in the house, any air at all felt nice, so I had to wait several hours to see if it was actually cooling the house, which it was not. It did not display any error codes. Two of us each double checked for leaks prior to turning it on.
I contacted Mr. Cool who e-mailed with me back and forth requesting pictures and for me to perform several tasks. When I reset the unit as instructed, it locked up till I had to flip the breaker to turn it off. It showed lo/no pressure error code at that time. I performed another task and reset it resulting in the same outcome. Then they wanted photos of the connections I had already wrapped in that black sticky tar and wrapped. I unwrapped and attempted to removed the tar, but due to the heat in the house, it was a gummy mess.
At this point I lose my temper and e-mailed back:
“The only way I am able to take pictures of that is cutting away the sticky black noise dampening stuff. I’m not doing that. It’s gummy. The heat has made it next to impossible to remove and once removed, impossible to put back. And even if I did take pictures, it would be covered in black goo. The unit does not work. These units, and especially Mr. Cool, are known for mistakenly not coming pre-charged as they are supposed to be. And even if that is not the problem, the one unit whose hoses go cool still doesn’t blow cold air, the compressor shuts off, and it gets stuck when I reset it. I have been without A/C for a month now in well over 100 temperatures. I can’t sleep at night. My work is suffering. My dog is suffering. The house is 94 when I come home and the lowest I have ever gotten it is 78 one night. I want it fixed, and I want it fixed now.”
I have not heard a response and will update this review upon closure.
DHOFF333 –
The instructions were somewhat vague, but the installation was perfect.
Kevin –
I purchased this during the special pricing in July and it’s the best investment I made!! My new house built in 1952, has no central heat/air, nor does it have the air ducts needed for it. I’m so glad because I might not have bought this Mr Cool system!!! The remote makes it so easy to be PRECISE on the type of air I want, AND the direction I want it! I go back and forth between dehumidifier and cooling. I’m in Florida so this is huge! *It took 3 men to put it up, and 1 was a certified professional. Not sure this is a “project” for 1 person…***
Kevin –
This is the second unit I purchased. Very happy with performance and efficiency. No issues for me 6-9 months in. I now have 3 splits, putting out 36k btus. Saved 20k vs professional recommendations/installation
89p13 –
We use this three heads system in our mother-in-law, suite at the beach. It keeps the house perfectly cooled. It works better than our big AC unit in our home! It is incredibly quiet. You cannot hear it running at all. All around wonderful product!
89p13 –
Easier to install than expected. Didn’t run into any problems during the install. Not sure if got lucky or they fixed the issues I read others had or it was an install error that caused them. But I didn’t experience any of them and the system has been performing flawless and better than expected since the install.
The 4th gen has super quite defrost mode and seems to be really energy efficient. Unit was installed in an old un-insulated house from the early 1900’s with single pane windows. Been using a propane furnace with a space heater and between the two it could hardly keep the living space in the 50’s when its in the low teens out. This unit has been able to keep the living spaces at 72 with outside temps in the low teens without the propane furnace or space heater, while using less power than a space heater was according to the amp clamps.