Frequently Asked Questions


What features are included in our basic home security systems?

Our basic home security systems include sensors for all vulnerable entry points and 1 or more infrared sensors to detect motion inside your home. These sensors communicate with a central control that triggers a loud alarm and notifies the security monitoring company during a breach, who can then dispatch the police and emergency personnel. Keep in mind that our home security systems come with additional features such as temperature monitoring, home automation and mobile app control. Call us to learn more.


What advanced features are available for home security?

When setting up a residential security system you have the ability to turn your house into a “smart home.”Also known as home automation, this allows for easier, more mobile control over your security system, home’s lighting, thermostat and other systems. This can bring enhanced security, convenience and more control over utility expenses.


Should I choose a hardwired or wireless security system?

Both hardwired and wireless security systems each have their advantages and disadvantages. A hardwired system might be the most dependable, but there’s also the risk of wires being cut. There’s also more labor involved with installing a hardwired system. Wireless systems can be used in more locations and can be installed much more quickly. They’re portable too – you can move the system from one home to another much easier than compared to a hardwired system. Although wireless systems use cellular signals more powerful than those used on cell phones, a poor signal and electromagnetic interference is still a possibility.


How long does installation normally take?

Most high-quality work requires some time and planning. You never want to hire a home security company that is willing to rush through the installation process. At the same time, you shouldn’t have to worry about the installation taking a huge chunk of time out of your day and interfering with your normal routine. As far as the question of how long security system installation normally takes, it’s difficult to provide an accurate estimate without understanding your needs because there are so many different types and sizes of systems, and your house has specific requirements. To get a more exact estimate, please give us a call at 1-888-369-4430


Will a security system give me a discount on my homeowners insurance policy?

Insurance companies recognize the value a quality alarm system brings to a home. Many companies will offer customers a discount on their homeowners insurance policy if they have a security system installed, usually up to 20%. Check with your agent for more details.


I have a dog. Why do I need a home security system?

A good home security system will protect your dog. Many burglars are ruthless and pose a serious threat to a dog because they are willing shoot it in order to gain access to your home. A home security system can also save your dog during a fire because of the ability for your system to trigger an immediate response from emergency services. By the time your neighbors see smoke and call 911, it will oftentimes be too late to save your home and your pets.

Will my pet trigger the motion detector?

If you have pets, you can rest easy knowing our home security systems won’t detect a dog, cat or anyone else under 40 pounds. Also, home security technology can distinguish between the movements of humans and animals by looking at speed and movement patterns.


How do home security systems protect against fire and floods?

Aside from guarding your home from intruders, our home security systems can protect you against environmental disasters like fire, flooding, frozen pipes and carbon monoxide. By detecting changes in heat, smoke, moisture and gas levels, our systems can notify you before it’s too late.


Do wireless security systems work during home power outages?

Some wireless security systems can continue to function even during loss of power. It depends on how the security system communicates with the monitoring center. If the Internet or VoIP is used, then the security system will lose connectivity and thus will no longer work. However, if cellular radio is used, then the system will be able to maintain communication even after power is lost.Some wireless security systems can continue to function even during loss of power. It depends on how the security system communicates with the monitoring center. If the Internet or VoIP is used, then the security system will lose connectivity and thus will no longer work. However, if cellular radio is used, then the system will be able to maintain communication even after power is lost.


What if an intruder breaks the control panel?

Our home security panels are built to be tamper-proof. We like to call this “crash and smash” protection. If a criminal tries to disable your alarm system by smashing the control panel, the system will automatically alert the monitoring company as well as the police.


Do I need to sign a long contract for home security monitoring?

No, agreements can be month-to-month.


Who do I call if I need help with my home security system?

Please call our office at 1-888-369-4430 if you need help or have questions about your home security system. We are happy to assist you.


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